No Updates Install

Problem description:

Updates failed to be installed after being downloaded, Windows Installer has been installed successfully and the computer is a member of WSUS 3.0 server.

This error is most likely caused by one of the following conditions:

1. The Windows Update Temporary folder is corrupted.

2. The Windows Update Agent 3.0 is not installed properly.

3. The Windows Installer 3.1 is corrupted.

Solution:

Perform the following steps to get the issue resolved. After trying each suggestion, please go to the Windows Update site to check the issue.

NOTE: Some third party programs can also affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), it is recommended to temporarily disable or shut them down and then try accessing the Windows Update site. Please be sure to enable them again when completing the update process.

Suggestion 1: Clean up Windows Update temporary folder
===========================================

1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.Net stop WuAuServ

2. Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution or even delete it.
4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.
Net start WuAuServ

If the issue still persists, please move on to suggestion 2.

Suggestion 2: Reinstall Windows Update Agent 3.0
===========================================

1. Please download the file from the following link:

http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe

2. Save the file to C: drive.

3. Click Start->Run, type: “C:\WindowsUpdateAgent30-x86.exe /wuforce” (without quotations) and then press Enter to install the Windows Update engine.

There is a space between “C:\WindowsUpdateAgent30-x86.exe” and “/wuforce”

Note: If you are using Windows Vista, please save the downloaded file to the D: drive (assuming you have an additional partition and its letter is D), because the file cannot be launched directly from the C: root directory.

If it still does not work, please proceed to suggestion 3 to reinstall Windows Installer 3.1.

Suggestion 3: Register / Reinstall Windows Installer 3.1
==================================

1. To register the Windows Installer engine Press Start and choose Run.

2. Type in “cmd” (without quotation marks) and press OK.

3. In the command line, type in the following command and press Enter:
MSIexec /unregister

4. Then, type in the following command and press Enter:
MSIexec /regserver
 

After finishing the above steps, please check the result again. If the issue persists, please click Start, click Control Panel, and click Add/Remove Programs to check if Windows Installer 3.1 has been installed. If it has, please highlight and remove it. After that, please reinstall Windows Installer 3.1 from the following link. 

Windows Installer 3.1 Redistributable (v2) 

http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c&DisplayLang=en

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2 responses to “No Updates Install

  1. When I input the command: 2. Click Start, Run, type: %windir% and press Enter.

    Only the Main Windows folder opens. There is no specific folder to delete or rename Software Distribution.

    Also, Please could you help me with this:

    I have installed some Microsoft updates which are shown as installed in the Add or Remove Programs list and also shown as installed by the Belarc Advisor. The installation wizard also said that the updates had been successfully installed In addition, the updates appear in the registry.

    However, if you look at the updates log file it seems to me that the update may not have installed. Particularly where it says:

    KB885835 Setup encountered an error: The update.ver file is not correct

    [KB885835.log]
    5.093: ================================================================================
    5.093: 2008/02/18 17:24:01.078 (local)
    5.093: c:\47ecd30740aeffc5e49b9bd32f2bb7f1\update\update.exe (version 5.5.33.0)
    5.125: Service Pack started with following command line:
    10.265: DoInstallation: CleanPFR failed: 0x2
    10.297: SetProductTypes: InfProductBuildType=BuildType.Sel
    10.297: SetAltOsLoaderPath: No section uses DirId 65701; done.
    10.390: DoInstallation: FetchSourceURL for c:\47ecd30740aeffc5e49b9bd32f2bb7f1\update\update_SP2GDR.inf failed
    10.453: LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll failed: 0xe0000102
    11.343: BuildCabinetManifest: update.url absent
    11.359: Starting AnalyzeComponents
    11.359: AnalyzePhaseZero used 0 ticks
    11.375: No c:\windows\INF\updtblk.inf file.
    11.375: OEM file scan used 0 ticks
    11.640: AnalyzePhaseOne: used 281 ticks
    11.640: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    11.640: AnalyzeComponents: Hotpatching is disabled.
    11.640: FindFirstFile c:\windows\$hf_mig$\*.*
    11.718: KB885835 Setup encountered an error: The update.ver file is not correct.
    11.765: KB885835 Setup encountered an error: The update.ver file is not correct.
    11.843: KB885835 Setup encountered an error: The update.ver file is not correct.
    11.843: KB885835 Setup encountered an error: The update.ver file is not correct.
    11.922: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.031: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.031: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.062: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.109: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.156: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.172: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.203: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.203: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.297: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.297: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.297: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.312: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.312: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.328: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.343: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.406: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.406: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.656: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.672: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.687: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.687: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.703: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.703: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.703: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.703: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.734: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.734: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.734: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.734: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.765: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.812: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.812: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.906: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.922: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.922: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.922: KB885835 Setup encountered an error: The update.ver file is not correct.
    12.984: KB885835 Setup encountered an error: The update.ver file is not correct.
    13.031: KB885835 Setup encountered an error: The update.ver file is not correct.
    13.031: KB885835 Setup encountered an error: The update.ver file is not correct.
    13.047: KB885835 Setup encountered an error: The update.ver file is not correct.
    13.047: KB885835 Setup encountered an error: The update.ver file is not correct.
    13.078: KB885835 Setup encountered an error: The update.ver file is not correct.
    13.093: KB885835 Setup encountered an error: The update.ver file is not correct.
    13.125: KB885835 Setup encountered an error: The update.ver file is not correct.
    13.125: KB885835 Setup encountered an error: The update.ver file is not correct.
    13.125: KB885835 Setup encountered an error: The update.ver file is not correct.
    13.125: KB885835 Setup encountered an error: The update.ver file is not correct.
    13.359: AnalyzeForBranching used 203 ticks.
    13.359: AnalyzePhaseTwo used 0 ticks
    13.359: AnalyzePhaseThree used 0 ticks
    13.359: AnalyzePhaseFive used 0 ticks
    13.359: AnalyzePhaseSix used 0 ticks
    16.984: AnalyzeComponents used 5625 ticks
    16.984: Downloading 0 files
    16.984: bPatchMode = FALSE
    16.984: Inventory complete: ReturnStatus=0, 6578 ticks
    18.078: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB885835$
    18.078: Num Ticks for invent : 7688
    26.500: Allocation size of drive C: is 4096 bytes, free space = 149010522112 bytes
    26.562: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
    26.562: Drive C: free 142107MB req: 7MB w/uninstall: NOT CALCULATED.
    26.562: CabinetBuild complete
    26.562: Num Ticks for Cabinet build : 8484
    26.578: LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll failed: 0xe0000102
    28.406: Num Ticks for Backup : 1844
    28.515: Num Ticks for creating uninst inf : 109
    28.531: Registering Uninstall Program for -> KB885835, KB885835 , 0x0
    28.531: LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll failed: 0xe0000102
    34.906: System Restore Point set.
    35.062: PFE2: Not avoiding Per File Exceptions.
    36.093: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB885835.cat with error 0x57
    36.875: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\47ecd30740aeffc5e49b9bd32f2bb7f1\update\update_SP2QFE.inf -> c:\windows\$hf_mig$\KB885835\update\update_SP2QFE.inf.
    36.906: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\47ecd30740aeffc5e49b9bd32f2bb7f1\spuninst.exe -> c:\windows\$hf_mig$\KB885835\spuninst.exe.
    37.000: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\47ecd30740aeffc5e49b9bd32f2bb7f1\spmsg.dll -> c:\windows\$hf_mig$\KB885835\spmsg.dll.
    37.015: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\47ecd30740aeffc5e49b9bd32f2bb7f1\update\spcustom.dll -> c:\windows\$hf_mig$\KB885835\update\spcustom.dll.
    37.047: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\47ecd30740aeffc5e49b9bd32f2bb7f1\update\KB885835.CAT -> c:\windows\$hf_mig$\KB885835\update\KB885835.CAT.
    37.093: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\47ecd30740aeffc5e49b9bd32f2bb7f1\update\update.exe -> c:\windows\$hf_mig$\KB885835\update\update.exe.
    37.187: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\47ecd30740aeffc5e49b9bd32f2bb7f1\update\update.ver -> c:\windows\$hf_mig$\KB885835\update\update.ver.
    37.203: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\47ecd30740aeffc5e49b9bd32f2bb7f1\update\updatebr.inf -> c:\windows\$hf_mig$\KB885835\update\updatebr.inf.
    37.218: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\47ecd30740aeffc5e49b9bd32f2bb7f1\update\eula.txt -> c:\windows\$hf_mig$\KB885835\update\eula.txt.
    37.250: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\47ecd30740aeffc5e49b9bd32f2bb7f1\update\branches.inf -> c:\windows\$hf_mig$\KB885835\update\branches.inf.
    37.797: Copied file: C:\WINDOWS\Driver Cache\i386\mrxsmb.sys
    38.015: Num Ticks for Copying files : 9500
    38.031: Num Ticks for Reg update and deleting 0 size files : 16
    43.234: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is empty; nothing to do.
    47.218: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart = 0
    2.016: ================================================================================
    2.016: 2008/02/18 19:33:28.484 (local)
    2.016: c:0ced1c46d5d142e92\update\update.exe (version 5.5.33.0)
    2.032: Service Pack started with following command line:
    3.813: DoInstallation: CleanPFR failed: 0x2
    3.813: SetProductTypes: InfProductBuildType=BuildType.Sel
    3.813: SetAltOsLoaderPath: No section uses DirId 65701; done.
    3.860: DoInstallation: FetchSourceURL for c:0ced1c46d5d142e92\update\update_SP2GDR.inf failed
    3.860: LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll failed: 0xe0000102
    4.000: BuildCabinetManifest: update.url absent
    4.016: Starting AnalyzeComponents
    4.016: AnalyzePhaseZero used 0 ticks
    4.016: No c:\windows\INF\updtblk.inf file.
    4.016: OEM file scan used 0 ticks
    4.157: AnalyzePhaseOne: used 141 ticks
    4.157: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    4.157: AnalyzeComponents: Hotpatching is disabled.
    4.157: FindFirstFile c:\windows\$hf_mig$\*.*
    4.172: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.172: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.188: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.188: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.204: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.219: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.219: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.235: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.235: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.250: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.250: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.266: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.266: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.297: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.297: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.297: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.297: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.297: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.297: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.297: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.313: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.313: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.344: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.360: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.360: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.360: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.360: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.360: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.360: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.360: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.375: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.375: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.375: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.375: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.391: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.391: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.391: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.422: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.422: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.422: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.422: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.438: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.438: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.438: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.454: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.454: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.454: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.454: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.454: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.454: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.469: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.469: KB885835 Setup encountered an error: The update.ver file is not correct.
    4.688: AnalyzeForBranching used 219 ticks.
    4.688: AnalyzePhaseTwo used 0 ticks
    4.688: AnalyzePhaseThree used 0 ticks
    4.688: AnalyzePhaseFive used 0 ticks
    4.688: AnalyzePhaseSix used 0 ticks
    6.125: AnalyzeComponents used 2109 ticks
    6.125: Downloading 0 files
    6.125: bPatchMode = FALSE
    6.125: Inventory complete: ReturnStatus=0, 2265 ticks
    7.188: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB885835$
    7.188: Num Ticks for invent : 3328
    14.688: Allocation size of drive C: is 4096 bytes, free space = 148856528896 bytes
    14.735: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
    14.735: Drive C: free 141960MB req: 13MB w/uninstall: NOT CALCULATED.
    14.735: CabinetBuild complete
    14.735: Num Ticks for Cabinet build : 7547
    14.750: LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll failed: 0xe0000102
    15.969: Num Ticks for Backup : 1234
    16.047: Num Ticks for creating uninst inf : 78
    16.063: Registering Uninstall Program for -> KB885835, KB885835 , 0x0
    16.063: LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll failed: 0xe0000102
    22.469: System Restore Point set.
    22.547: PFE2: Not avoiding Per File Exceptions.
    23.563: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB885835.cat with error 0x57
    24.282: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:0ced1c46d5d142e92\update\update_SP2QFE.inf -> c:\windows\$hf_mig$\KB885835\update\update_SP2QFE.inf.
    24.329: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:0ced1c46d5d142e92\spuninst.exe -> c:\windows\$hf_mig$\KB885835\spuninst.exe.
    24.344: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:0ced1c46d5d142e92\spmsg.dll -> c:\windows\$hf_mig$\KB885835\spmsg.dll.
    24.375: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:0ced1c46d5d142e92\update\spcustom.dll -> c:\windows\$hf_mig$\KB885835\update\spcustom.dll.
    24.391: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:0ced1c46d5d142e92\update\KB885835.CAT -> c:\windows\$hf_mig$\KB885835\update\KB885835.CAT.
    24.454: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:0ced1c46d5d142e92\update\update.exe -> c:\windows\$hf_mig$\KB885835\update\update.exe.
    24.485: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:0ced1c46d5d142e92\update\update.ver -> c:\windows\$hf_mig$\KB885835\update\update.ver.
    24.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:0ced1c46d5d142e92\update\updatebr.inf -> c:\windows\$hf_mig$\KB885835\update\updatebr.inf.
    24.532: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:0ced1c46d5d142e92\update\eula.txt -> c:\windows\$hf_mig$\KB885835\update\eula.txt.
    24.547: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:0ced1c46d5d142e92\update\branches.inf -> c:\windows\$hf_mig$\KB885835\update\branches.inf.
    25.063: Copied file: C:\WINDOWS\Driver Cache\i386\mrxsmb.sys
    25.250: Copied file: c:\windows\$hf_mig$\KB885835\SP2QFE\rdbss.sys
    25.375: Copied file: c:\windows\$hf_mig$\KB885835\SP2QFE\lsasrv.dll
    25.532: Copied file: c:\windows\$hf_mig$\KB885835\SP2QFE\mrxsmb.sys
    25.704: Num Ticks for Copying files : 9657
    25.735: Num Ticks for Reg update and deleting 0 size files : 31
    30.797: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is empty; nothing to do.
    37.672: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart = 0

  2. %windir% is an “Environmental Variable” in plain speech it merely is shorthand for a directory path. In this case to the Windows directory. Since the various flavors of Windows OS have diferrent Windows directory paths the variable is intended to unify and simplify this regardless of OS. That said if you are using Vista it would be C:\Windows\Software Distribution for instance (assuming the OS is installed on C:\).

    For further help on this I would defer you to the link at the bottom of the post which goes direct to the originating KB. This blog post was historical since I used it myself. This is one of the purposes I created this blog – to fill the need for breadcrumbs of bye-gone days and repairs.

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