Upwards with SBS – SBSisyphus’ Weblog

Entries categorized as ‘Exchange’

"The address list could not be displayed" error message when you use your Contacts to address a new message in Outlook

October 20, 2008 · 4 Comments

Ran across this twice recently so I’m putting it here for possible future reference.

The last troubled mailbox had somehow gotten corrupt and when trying to recover/rebuild it somehow also Outlook Address Book had gotten corrupt.  Following these instruction was a piece of cake to remove the old broken OAB and rebuild it fresh.

SYMPTOMS

If you attempt to address a new message from your Contacts, you may receive the following error message:

The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Outlook Help.

“The address list could not be displayed” error message when you use your Contacts to address a new message in Outlook

Categories: Exchange · Office 2003 · Office 2007

Exchange System Manager in Exchange Server 2003 stops responding when you try to access Exchange Help after you install Internet Explorer 7

September 23, 2008 · Leave a Comment

If you install IE7 on an SBS box with Exchange System Manager 2003, then you will need to follow the steps to rename the 

Drive_Letter:\Program Files\Exchsrvr\bin\psapi.dll

…file to psapi.dll.old so that the system will instead use the one in the %Windir%\System32 directory.  This condition causes an error when accessing Exchange Help and closes the Exchange System Manager UI.

Exchange System Manager in Exchange Server 2003 stops responding when you try to access Exchange Help after you install Internet Explorer 7

Exchange System Manager in Exchange Server 2003 stops responding when you try to access Exchange Help after you install Internet Explorer 7

Categories: Exchange · Internet Browser · SBS

How to troubleshoot the POP3 Connector in Windows Small Business Server 2003

September 22, 2008 · Leave a Comment

After observing intermittent problematic POP connector received email bounces I dug a little deeper and discovered a KB that covers this issue in great detail.  This is linked below.

For my particular discovered problematic SBS 2003 R2 environment, Exchange had been re-installed.  Apparently this contributed to the condition and following the directions towards the end of the KB worked for me.  This was specifically to re-register the POP3 Connector event sink in IIS.  This involved running:

%programfiles%\microsoft windows small business server\networking\pop3\imbreg.exe

Following the subsequent directions I verified it by creating and running the described script.  So far so good.

How to troubleshoot the POP3 Connector in Windows Small Business Server 2003

How to troubleshoot the POP3 Connector in Windows Small Business Server 2003

Categories: Exchange · SBS

SBS Backup ‘Completes’ & Labeled Green ‘Successful’ – Exchange Information Store Database Is Missing

September 2, 2008 · Leave a Comment

At the tail end of last week I discovered a SBS 2003 (R2) Backup ‘gotcha’ /bug that I think will affect others.  The triggering condition is a business has that been running the SBS Backup but didn’t initially configure Exchange.  Later Exchange is turned on by re-running the CEICW.  Furthermore the SBS Backup continues to complete and the Monitoring Report indicates that it is ‘complete’ and labeled a green ’successful’.  This is a false-positive in that the backup script is completing its tasks but is missing the Exchange First Storage Group database store backup.  Why?  The SBS Backup script is created upon running the SBS Backup Wizard.  Future wizard configuration does not in itself add the needed backup set.  Instead the SBS Backup must be fully disabled and then re-enable in order for the .bks script file to be rebuilt.

I discovered this situation by running the Exchange Best Practices Analyzer tool which reported that the Information Store database hadn’t a recent Full Backup date.

Categories: Disaster & Recovery · Exchange · SBS

How to troubleshoot the POP3 Connector in Windows Small Business Server 2003

August 29, 2008 · 4 Comments

Since occasionally conversation bubbles up on new SBS clients who use POP and transition to SMTP you likely will on occasion see errors in the monitoring reports related to the POP Connector.  This article expounds on this subject.

How to troubleshoot the POP3 Connector in Windows Small Business Server 2003

One interesting point I discovered while reading this today is that CDO (Collaborative Data Objects)  is used to retrieve and transfer the POP mail to the SMTP side of Exchange.  CDO is also mentioned in BlackBerry documentation for the current 4.1.6 upgrade under the directions of Windows patches recommended to be installed in preparation.

Exchange 2003 CDO Patch 6980.3 KB823343-x86

POP3 Connector overview

When you use the POP3 Connector to retrieve e-mail, the following mail-flow process occurs:

1.
The Connector for POP3 Mailboxes service connects to and logs on to the remote POP3 server.

2.
The Connector for POP3 Mailboxes service downloads e-mail messages and stores them in the following folder:

%PROGRAMFILES%\Microsoft Windows Small Business Server\\Networking\POP3\Incoming Mail

3.
When all the e-mail has been downloaded from the remote POP3 server, Collaborative Data Objects (CDO) on the Windows Small Business Server-based computer retrieves the e-mail messages from the Incoming Mail folder. The headers of these e-mail messages are modified to indicate that the e-mail messages will be directed to a local Exchange mailbox, and then the e-mail messages are saved to the following folder:

%PROGRAMFILES%\Exchsrvr\Mailroot\vsi 1\PickUp

4.
If CDO cannot move an e-mail message to the PickUp folder, the e-mail message is put in the following folder instead:

%PROGRAMFILES%\Microsoft Windows Small Business Server\\Networking\POP3\Failed Mail

5.
If an e-mail message is corrupted, it may not be moved to the Failed Mail folder. In this scenario, the corrupted e-mail message remains in the Incoming Mail folder.

6.
All the e-mail messages that are in the PickUp folder are processed by the local SMTP service and are delivered to the appropriate recipient.

When you use the POP3 Connector to retrieve e-mail messages, those e-mail messages are not processed by any of the following Microsoft Exchange Server 2003 components:


Recipient Filtering


Sender Filtering


Connection Filtering


The Intelligent Message Filter add-in

Because the POP3 Connector uses CDO to transfer e-mail messages to the SMTP PickUp folder, these e-mail messages bypass the filtering mechanisms that Exchange 2003 contains.

Categories: BlackBerry · Exchange · SBS